Effective Date: September 23, 2025

At Jingyue Sports Equipment Co., Ltd., we are committed to providing reliable international delivery of billiards equipment and accessories. Please read this Shipping & Delivery Policy to understand how your orders will be processed and shipped overseas.

1. Shipping Areas

  • We ship to eligible international destinations. Customers are responsible for verifying that their country accepts shipments of our products.
  • For regions with shipping restrictions or special requirements, please contact our customer service before placing an order.

2. Processing Time

  • Standard Products: Orders are usually processed and shipped within 3–7 business days after payment confirmation.
  • Custom or Personalized Products: Production may take 10–30 business days depending on specifications.
  • Processing time does not include international transit or customs clearance.

3. Delivery Time

  • Estimated international delivery time varies by destination, shipping method, and customs processing. Typical delivery ranges:
    • Asia: About 7–15 business days (specific time is subject to communication)
    • Europe: About 10–20 business days (specific time is subject to communication)
    • North America: About 10–20 business days (specific time is subject to communication)
    • Other regions: About 15–30 business days (specific time is subject to communication)
  • Delivery times are estimates; delays may occur due to customs inspections, local holidays, logistics disruptions, or force majeure.

4. Shipping Costs

  • Shipping fees are calculated based on product weight, dimensions, quantity, and destination.
  • All international orders may incur additional fees, including:
    • Customs duties
    • Import taxes
    • Local delivery charges
  • These fees are the responsibility of the customer unless otherwise stated.
  • Shipping costs are displayed at checkout before order confirmation.

5. Order Tracking

  • After your order is shipped, we provide a tracking number via email.
  • You can use the tracking number to monitor the shipment with the international courier.

6. Damaged or Lost Shipments

  • Inspect the package immediately upon delivery.
  • If items are damaged, missing, or incorrect, contact us within 48 hours:
    • Email: qwe827580@gmail.com
    • Include order number, photos of damage, and a description of missing items.
  • Verified claims will result in a replacement shipment or a full refund, including shipping costs for defective items.

7. Customs and Import Compliance

  • Customers are responsible for complying with local import regulations.
  • We are not responsible for delays, fines, or confiscation caused by customs clearance issues.
  • Some products may be restricted or prohibited in certain countries. Please verify before ordering.

8. Shipping Exceptions

  • Some remote or high-risk international locations may require special arrangements or longer delivery times.
  • We reserve the right to cancel orders if delivery is not feasible and will notify you promptly.

9. Contact Information

For international shipping inquiries:

  • Company Name: Jingyue Sports Equipment Co., Ltd.
  • Address: Chuanli Billiards Table Factory, No.8 Changjiang Street, Ningjin County, Dezhou City, Shandong Province, China
  • Email: qwe827580@gmail.com
  • Website: https://chuanlifactory.com